Krohn & Moss, Ltd. Consumer Law Center®

I had the pleasure to work with John Barker at Krohn and Moss. After multiple trips to the dealership for issues with our new Chevy Malibu and feeling as if nothing was going to ever get done with making sure I was in a reliable car I contacted Krohn and Moss. John was very nice and understanding about our situation and gave us a few options of what we can do to settle with GM over our lemon of a car. We recently settled with GM after months and months of going back and forth. It was a process that seemed to take forever but, Mr. Barker talked us through that process and kept me updated along the way. There were times that it took a day or two to reach him but hey I'm NOT his only client and needed to learn my patience. Mr. Barker was very supportive, understanding, and was very thorough with explaining the process to us. To whomever is reading this, please people have patience, trying to settle with big companies is going to take time just like selling a house. There will be a lot of back and forth but, trust that the lawyers at this firm you hired is 100% on your side. My child has a lot of health issues going on and a reliable car is #1 on my list of needs and Mr. Barker had compassion and did exactly what we needed him to do FIGHT for us and not allow GM to push us into thinking the issues with the car was in our imagination. If there comes a time that I would need to hire a lawyer again I, for a fact will be contacting Krohn and Moss again. I highly recommend this firm.

After purchasing my very first brand new model year vehicle, a 2017 Nissan Titan XD I soon thereafter found myself very frustrated by the frequency of visits to the service department soon after purchasing my "NEW"truck. So I had to seek legal advice from friends and then ultimately from Krohn and Moss. although I have not received my first settlement check yet I must say that my experience with them was very streamlined and easy..... and they get back to you relatively quickly throughout the process. I'm expecting my settlement this week!!!!! Upon receiving it I will definitely be recommending them to anyone in need of their services.

Stay away from this company. When you call, they tell you that you don’t pay any lawyer fees and that they get their fees from the auto company. In lemon law cases when you have a strong case, the auto company usually decides to settle immediately in order for the case not to go to litigation. In my case, ford settled immediately after they received the letter of representation from Krohn and moss. However, they refused to pay the $3500 rate that Krohn and Moss stated on their bill. Ford only paid $1750 to the law firm. Following this, the law firm that led me to believe that all lawyer fees are paid by the auto company demanded that I pay the balance . The law firm said you can refuse the offer and we can take it to court but then they have a 50/50 chance of getting all fees from the auto company. Basically you have no choice but to pay their fees if they can’t get their fees from the auto company like they tell you that they will. Misrepresenting and misinforming the clients before they sign with the company and then going after the client because they can’t get their fees from the auto company. It’s a shameful way of doing business.

This is my second time working with Krohn & Moss Ltd firm. In both experiences, the Firm was successful in my cases. In addition, the attorney was very professional and very accommodating. I strongly recommend Krohn & Moss Ltd for all your lemon law issues. Thank you Krohn & Moss Ltd for your support and success on both of my cases.

After exhausting all avenues with General Motors. I contracted John Barker at Krohn & Moss with a consumer complaint. He reviewed my case and accepted it. Without attorneys like him, the consumer like me, would have little hope of ever finding a solution. So I am grateful for Mr. Barker taking the case.

Please do not use this law firm they work only to retain attorney fees. They are not in the best interest of the consumer. Please report them to Better Business Bureau for description for the consumer because they work on behalf of the big corporations and not the client

John is so efficient and productive, gets the job done and gets it done right. The team of help they have there is amazing quick to answer questions resolve their cases. I strongly recommend this law firm.